Frequently Asked Questions

❀˖°Everything you need to know ✨

We’ve put together answers to the questions we hear most often. Don’t see what you’re looking for? Just email us at service@cloudclosetstudio.com — we’re always happy to help.

❀Ordering

Do I need an account to order?

Nope! You can check out as a guest. That said, creating an account makes it easier to track your orders, manage returns, and get early access to new arrivals. Totally up to you.

How do I place an order?

Just browse the site, add your favorites to your cart, and head to checkout. You’ll enter your shipping details, apply any discount codes, and complete payment. You’ll receive an order confirmation email right away.

Can I change or cancel my order?

We process orders quickly, so reach out to us at service@cloudclosetstudio.com within 6 hours if you need to make a change or cancel. We’ll do everything we can to help, but once an order is in fulfillment, changes may not be possible.

How do I use a discount code?

Enter your code in the “Discount” field at checkout and click Apply. The savings will show up in your order total before you pay. Only one discount code can be applied per order.

❀Payment

Are transactions secure?

Absolutely. We use industry-standard SSL and AES-256 encryption for all payments. Your information is safe.

Will I be charged sales tax?

Sales tax is applied based on your shipping address and applicable state tax laws. The exact amount will be shown at checkout before you confirm your purchase.

❀Shipping

How long does shipping take?

How do I track my order?

You’ll receive a tracking link by email once your order ships. If you haven’t received it within 3 business days of your order confirmation, check your spam folder or email us at service@cloudclosetstudio.com.

Can I change my shipping address after ordering?

Email us at service@cloudclosetstudio.com right away — if your order hasn’t shipped yet, we’ll update the address. Once it’s on its way, we can’t redirect it, so please double-check your address before confirming!

❀Returns & Refunds

What’s your return policy?

You have 30 days from the delivery date to return unworn, unwashed items in their original condition with tags attached. To get started, email us at service@cloudclosetstudio.com with your order number.

How long do refunds take?

My item arrived damaged. What do I do?

We’re so sorry! Email us at service@cloudclosetstudio.com within 7 days with your order number and a photo of the damage. We’ll send a replacement or issue a full refund — your choice. You won’t need to return the item.

I never received my order. Help!

If your tracking says “Delivered” but you can’t find it, check with neighbors or your building’s mailroom first. Still missing after that? Email us and we’ll investigate with the carrier. If it’s confirmed lost after 15 business days, we’ll make it right.

❀Products & Sizing

How do I find my size?

Each product page has a detailed size guide. We recommend measuring yourself and comparing to the guide rather than going by your usual size, since sizing can vary between styles and brands. When in doubt, size up!

Do you restock sold-out items?

We do restock popular styles! The best way to know is to sign up for restock notifications on the product page, or follow us on social media for announcements.

The color looks different from the photo. Is that normal?

It can happen! Screen brightness and settings vary a lot between devices. We do our best to photograph items in natural light for the most accurate color, but slight variations are possible.

❀Account & Privacy

Is my personal information safe?

Yes, always. We never sell your data to third parties, and all information is handled in accordance with our Privacy Policy. You can read the full policy on our website.

How do I unsubscribe from marketing emails?

Just click “Unsubscribe” at the bottom of any email from us — it takes one click and you’ll be removed immediately. No hard feelings at all!

Still have a question? We’re just an email away. Reach us at service@cloudclosetstudio.com and we’ll reply within 1–2 business days. Thank you so much for choosing Cloud Closet Studio — we love having you here. ✨